Student complaints

In this section

If you're dissatisfied with any aspect of your student experience at Goldsmiths, you can raise it via the complaints process.

We aim to respond to enquiries within five working days. However, please note that due to a high volume of enquiries, it may take up to one week for our advisers to respond.

For all enquiries, please complete this form to get in touch, and include any relevant deadlines (for example, a date by which you must submit an appeal against your final grade, or an academic misconduct allegation).

Who can raise a student complaint?

If you’re an enrolled or interrupted student, you are able to raise a complaint. You should raise your complaint within three-months of the problem.

Former students and graduates can also make a complaint under this procedure, but be sure to raise the complaint within two months of leaving Goldsmiths.

What can I raise a student complaint about?

Academic complaints, such as concerns about module delivery, administration, teaching or feedback
Personal complaints about a member of staff, or another student or group of students
Non-academic and non-personal complaints relating to accommodation, or general non-academic or professional services
Harassment, bullying or discrimination in any form. There is a special procedure called Report and Support for sexual violence

Find out more about what you can and can’t raise a complaint for.

How do I raise a student complaint?

Stage one: front-line resolution. Discuss your complaint with your personal tutor, the member of staff involved, departmental senior tutor or service manager to try to solve the issue locally. If this can’t be resolved, you can move onto;
Stage two: formal complaint. Submit a Stage Two Complaint Form, setting out your complaint in full and attaching any relevant evidence. If you are unhappy with your stage two outcome, you can move onto;
Stage 3: review. If your complaint meets a specific set of criteria, you can escalate this to a review within one month of receiving the outcome from your stage two complaint.

If you still feel unsatisfied with the outcome of your complaint at stage three, you can take your case to the Ombudsman for student complaints, the Office of the Independent Adjudicator.

Find out more about the College's student complaints process here.

How can we help?

Our friendly advisers are available to support you by:

Talking you through the College’s complaints process
Exploring the merits of your complaint and evidence to support this
Advising you on key points and evidence to include in your complaint, and providing feedback before this is submitted
Helping you to make sense of the College’s response to your complaint, and supporting you through the next steps if you are dissatisfied

To get in touch, fill out this short form or click the button below.

Get support from the SU Advice Service