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Information on issues regarding academic appeals, academic misconduct or student complaints.

This page has been created to give you an introductory guide to issues relating to academic misonduct, appeals and complaints.

In July we are operating a same day appointment system.  Appointments are available every Monday, Wednesday and Friday of July.  Please telephone  020 7717 2511 on Monday, Wednesday and Friday between 9am -2pm to book an appointment.  Please telephone us as near to 9am as possible as appointments will be allocated on a first come first served basis.  

Academic Appeals

If something has affected your performance and you have not achieved the mark you expected, you may be able to appeal. An appeal will not be considered if you are questioning academic judgement i.e. if you disagree with the mark you have been awarded.

Appeals must be submitted within 21-days of the date of your transcript. If your appeal is late, you will need to provide evidence that you were medically unable to engage with the appeal procedure within the 21-day timeframe.

The grounds which you can appeal are: 

  • Extenuating circumstances that you were unaware of at the time, therefore unable to disclose.
  • If the college made a mistake which is known as an administrative error or procedural irregularity.
  • If there is evidence of prejudice or bias against you. 

The College's rules and processes on Academic Appeals can be read here

We're able to help give general advice on your academic appeal but be conscious of the need to submit your appeal within the timeframe detailed in the procedure.


Watch the video below and/or read the 2021 SU Advice Service Appeal Guide here.


Covid Complaints

The general rule is it is not the case that universities will automatically be expected to refund students if they receive a different educational experience than they would have done if another year.  However there are steps that the university is expected to take.  This includes giving prospective and current students clear information about what to expect from the course and keeping students informed of changes to teaching due to public health advice.  There is some more information about this on the Office of Students website here.

However students do have  a right to good quality education and if you are concerned that this is not happening, you would be able to make a complaint. The complaint process is a three stage process and the first stage is a front line complaint.  

The OIA has included some information on case studies about the covid complaints that may also be helpful.


Academic Misconduct

Academic misconduct is defined by Goldsmiths’ as any attempt by a student to gain an unfair advantage in any form of assessment. The term ‘academic misconduct’ includes all forms of cheating, plagiarism, and collusion.

Plagiarism is the most common; it broadly falls into two areas- poor referencing or duplication. 

You are able to appeal the accusation of academic misconduct, and we can help. If you are seeking help from us, make sure to submit information about the accusation and the deadline for you to submit your appeal. 


Student Complaints

If you’re an enrolled or interrupted student, you should raise your complaint within three-months of the problem. Former students and graduates can also make a complaint under this procedure, but must raise the complaint within two months of leaving Goldsmiths.

Initially you may seek a resolution via a front-line preliminary discussion (stage one) but if you dont get the right outcome, you can progress to a formal complaint (stage two) by completing a form and sending it with supporting evidence to the Appeals and Complaints team who are part of the College's Governance & Legal Services Department.

The College's rules and processes on Student Complaints can be read here

If you are unhappy with the stage two outcome, and only if it meets specific crtieria, you can proceed to stage three. 

Only after you have gone through the College's procedures, can you take your case to the Ombudsman for student complaints (The OIA).