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Advice and Support

We provide a confidential, non-judgemental and free advice service for all Goldsmiths students. Our specialist advisers can support you with academic issues, and our digital guides can support you through student life.

*There is unfortunately a waiting list for the SU Advice Service due to a temporary reduction in staffing capacity. When you reach the top of the waiting list you will be contacted via email to check whether you would still like to receive advice.  If we do not receive a response from you within a week you will be removed from the list.  

Unfortunately, it may be the case that we will be unable to arrange advice within the deadline. The estimated time frame is between two-three weeks. If you are at risk of missing a complaints and appeals deadline you may contact complaints@gold.ac.uk or appeals@gold.ac.uk to ask the university to use their discretion to offer additional time. 

We are currently taking on cases related to appeals for final grades and academic misconduct only. This will be reviewed in the next couple of months.

We are not able to put you on the waiting list if you require advice about strike complaints.  However, we have put together a presentation about making a stage 3 strike complaint here.

We are not able to put you on the waiting list if you require advice about academic and general complaints until further notice. There is some information about the complaints process here. *

 

 

Thank you for taking the first step towards seeking support. The SU strives to support students wherever possible. Our Advice Team can help with academic conduct issues and with final appeals. If this applies to you, please fill in this form to get in touch with one of our advisors.

However, due to our staff capacity, we won’t be able to advise those who need housing or money advice (including refunds of student fees). Unfortunately, our Sabbatical Officers will also not be able to provide advice or short term solutions for such matters. You can get in touch with a Sabbatical Officer if you would like to get advice and support for a campaign or a democracy/liberation project, such as planning a strike.

We have made a list below which will specify what other institutions (outside and inside the university) would be best suited to provide advice that goes outside our expertise. If you want to talk to someone about your issues, and are not sure what step to take next, please use our live chat system to speak to our Welcome Desk Operator, who works closely with the Advice Team and can signpost you to the right organisation.

FOR ADVICE WITHIN THE UNIVERSITY, VISIT: 

  • The Student Centre at RHB117 for support on fees, council tax, hardship  funds and if you need to report a hate crime. 020 7919 7050 / studentcentre@gold.ac.uk  

  • Disability Service in RHB 123. They can help with reasonable adjustments  and necessary equipment. Drop in: Tuesday 11:00-12:00am. 020 7919 7050 / disability@gold.ac.uk  

  • Wellbeing advisers in RHB123 for mental health support. Drop-in Monday  to Thursday 2.30-3.15pm and Friday 9.30-10.15am/wellbeing@gold.ac.uk. 

  • Campus Support Officers at Loring Management Centre (LMC) in St James  for support during the night. 020 7919 7284 /campus-support@gold.ac.uk. 

  • Accommodation services at LMC for halls issues. 

  • 020 7919 7192 / accommodation@gold.ac.uk. 

  • Immigration Advice for help with visa applications/immigration@gold.ac.uk. 

  • Report+Support: for help with sexual violence. 


 

ASSOCIATIONS OUTSIDE OF GOLDSMITHS  YOU CAN REACH OUT TO FOR SUPPORT: 

FOR HOUSING AND COUNCIL TAX ADVICE  

 

FOR INTERNATIONAL STUDENTS  

 

MONEY ADVICE FOR HOME STUDENTS 

 

FOR SEXUAL HEALTH SUPPORT AND EMERGENCY CONTRACEPTION 

 

IF YOU NEED TO REPORT A HATE CRIME OR SEEK HELP FROM ABUSE  

 

FOR MENTAL HEALTH ADVICE AND SUPPORT 

 

IN CASES OF EXTREME EMERGENCY AND DANGER 

  • 999 for an ambulance, police, and fire service.  

  • Go to your closest A&E, open 24/7.