*There is unfortunately a waiting list for the SU Advice Service due to a temporary reduction in staffing capacity. When you reach the top of the waiting list you will be contacted via email to check whether you would still like to receive advice.  If we do not receive a response from you within a week you will be removed from the list.  

Unfortunately, it may be the case that we will be unable to arrange advice within the deadline. The estimated time frame is between two-three weeks. If you are at risk of missing a complaints and appeals deadline you may contact complaints@gold.ac.uk or appeals@gold.ac.uk to ask the university to use their discretion to offer additional time. 

We are currently taking on cases related to appeals for final grades and academic misconduct only. This will be reviewed in the next couple of months.

We are not able to put you on the waiting list if you require advice about strike complaints.  However, we have put together a presentation about making a stage 3 strike complaint here.

We are not able to put you on the waiting list if you require advice about academic and general complaints until further notice. There is some information about the complaints process here. *

 

 

Thank you for taking the first step towards seeking support. The SU strives to support students wherever possible. Our Advice Team can help with academic conduct issues and with final appeals. If this applies to you, please fill in this form to get in touch with one of our advisors.

However, due to our staff capacity, we won’t be able to advise those who need housing or money advice (including refunds of student fees). Unfortunately, our Sabbatical Officers will also not be able to provide advice or short term solutions for such matters. You can get in touch with a Sabbatical Officer if you would like to get advice and support for a campaign or a democracy/liberation project, such as planning a strike.

We have made a list below which will specify what other institutions (outside and inside the university) would be best suited to provide advice that goes outside our expertise. If you want to talk to someone about your issues, and are not sure what step to take next, please use our live chat system to speak to our Welcome Desk Operator, who works closely with the Advice Team and can signpost you to the right organisation.

FOR ADVICE WITHIN THE UNIVERSITY, VISIT: 

• The Student Centre at RHB117 for support on fees, council tax, hardship  funds and if you need to report a hate crime. 020 7919 7050 / studentcentre@gold.ac.uk  

• Disability Service in RHB 123. They can help with reasonable adjustments  and necessary equipment. Drop in: Tuesday 11:00-12:00am. 020 7919 7050 / disability@gold.ac.uk  

• Wellbeing advisers in RHB123 for mental health support. Drop-in Monday  to Thursday 2.30-3.15pm and Friday 9.30-10.15am/wellbeing@gold.ac.uk. 

• Campus Support Officers at Loring Management Centre (LMC) in St James  for support during the night. 020 7919 7284 /campus-support@gold.ac.uk. 

• Accommodation services at LMC for halls issues. 

• 020 7919 7192 / accommodation@gold.ac.uk. 

• Immigration Advice for help with visa applications/immigration@gold.ac.uk. 

• Report+Support: for help with sexual violence. 

 

ASSOCIATIONS OUTSIDE OF GOLDSMITHS  YOU CAN REACH OUT TO FOR SUPPORT: 

FOR HOUSING AND COUNCIL TAX ADVICE  

•  The University of London Housing Service:  

• 020 7862 8880 / housing@london.ac.uk. 

•  Gov.uk: for council discounts for full-time students . 

 

FOR INTERNATIONAL STUDENTS  

• UK Council for International Student Affairs (UKCISA): 020 7788 9214. 

 

MONEY ADVICE FOR HOME STUDENTS 

• Citizens advice: 0344 411 1444.  

• The Money Advice Service.

 

FOR SEXUAL HEALTH SUPPORT AND EMERGENCY CONTRACEPTION 

• Your local sexual health clinic.  

• Dean Street: for LGBTQ students. 020 3315 5656. 

• CliniQ: For Trans and Non Binary Students (they can also provide a free  blood test if you are on HRT).

 

IF YOU NEED TO REPORT A HATE CRIME OR SEEK HELP FROM ABUSE  

• Galop for LGBTQ+ support: 020 7704 2040. 

• MYH for Muslim Youth support: 08080 808 2008.  

• Women and Girls’ network: 0808 801 0770.

• Respond, for people with learning disabilities:  0808 808 0700.

 

FOR MENTAL HEALTH ADVICE AND SUPPORT 

• Samaritans: 116 123.

• Support line: 01708 765200 / info@supportline.org.uk.

• Solidarity in a Crisis:  0300 123 1922 / outofhours-soldiarity@certitude.org.uk. 

• Mind: 0300 123 3393.

• The monitoring group: for BAME students.

• Number 42: for anxiety crisis. 

 

IN CASES OF EXTREME EMERGENCY AND DANGER 

• 999 for an ambulance, police, and fire service.  

• Go to your closest A&E, open 24/7.