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Industrial Action Complaints

Find out how to make a complaint about strike disruption and apply for compensation.

If the industrial action has impacted your student experience at Goldsmiths,
you can make a complaint and may be entitled to compensation.

Please read the following guide below explaining how to navigate this process.

 

Find out more

 

Notice - April 2022

Please note that due to a reduced staffing capacity, we are currently unable to take on cases related to strike complaints. You will find a step-by-step guide to support you through this process below.


The SU has put together some helpful information about the industrial action, upcoming strike dates, FAQs and how you can support the strikes. Use the buttons below to find out more.

 

More about the Industrial Action

Step-by-step compensation guide

How to keep a disruption diary

 

How do I raise an Industrial Action complaint?

We understand how disappointing it is to have your student experience disrupted by strike action. You can submit a complaint about any dissatisfaction as a direct result of the strikes.
 
It is currently too early to submit an industrial action complaint. You will be able to submit your complaint after the end of the industrial action. That way, you can include everything that has happened in one form. When the form is available, you will be able to submit a Stage Two complaints form here.

Can I receive compensation?

You may be able to receive a refund of tuition fees for education that the College has not been able to deliver due to industrial action.
 
In Stage One, the College will assess what educational services were cancelled as a result of the strikes and consider whether you are entitled to any refund of tuition fees. The College will contact all students once this process has been completed.
 
If you are unhappy with this assessment, you will have 6 months to complete a Stage Two complaint form. It is currently too early to submit an industrial action complaint. When the form is available, you will be able to submit a Stage Two complaints form here.
 
Follow the SU’s step-by-step guide to applying for compensation.

What should I include in my Industrial Action complaint?

To stand the best chance for receiving compensation, make sure that you:
 

  • Keep a disruption diary - Make a note of everything that you have missed and all disruption as a result of the strikes. Find out how to keep a disruption diary.
     
  • Include all evidence of disruption - including travel tickets or emails about the strikes.
     
  • Highlight your personal impact - state how you've been personally affected. For example, if you have a disability or learning difficulty that has been adversely affected due to lack of teaching. Students with placements could also be badly affected. 

 
For more tips, read the SU’s step-by-step guide to applying for compensation.

How can we help?

Our friendly advisers will signpost you to the College’s Appeals and Complaints team to discuss your complaint further.

 

Unfortunately due to a reduced staffing capacity, we are currently not able to take on cases related to student complaints. This will be reviewed in the next couple of months.

 

You can get in touch with the complaints team at complaints@gold.ac.uk.

 

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