Industrial Action Complaints

We understand how disappointing it is to have your student experience disrupted by strike action. You can submit a complaint about any dissatisfaction as a direct result of the strikes.
 
It is currently too early to submit an industrial action complaint. You will be able to submit your complaint after the end of the industrial action. That way, you can include everything that has happened in one form. When the form is available, you will be able to submit a Stage Two complaints form here.

You may be able to receive a refund of tuition fees for education that the College has not been able to deliver due to industrial action.
 
In Stage One, the College will assess what educational services were cancelled as a result of the strikes and consider whether you are entitled to any refund of tuition fees. The College will contact all students once this process has been completed.
 
If you are unhappy with this assessment, you will have 6 months to complete a Stage Two complaint form. It is currently too early to submit an industrial action complaint. When the form is available, you will be able to submit a Stage Two complaints form here.
 
Follow the SU’s step-by-step guide to applying for compensation.

To stand the best chance for receiving compensation, make sure that you:
 

• Keep a disruption diary - Make a note of everything that you have missed and all disruption as a result of the strikes. Find out how to keep a disruption diary.
   
• Include all evidence of disruption - including travel tickets or emails about the strikes.
   
• Highlight your personal impact - state how you've been personally affected. For example, if you have a disability or learning difficulty that has been adversely affected due to lack of teaching. Students with placements could also be badly affected. 

 
For more tips, read the SU’s step-by-step guide to applying for compensation.

Our friendly advisers will signpost you to the College’s Appeals and Complaints team to discuss your complaint further.

Unfortunately due to a reduced staffing capacity, we are currently not able to take on cases related to student complaints. This will be reviewed in the next couple of months.

You can get in touch with the complaints team at complaints@gold.ac.uk.

Find out more