A day in the life of the Students’ Union Advice Services Co-ordinator
My day starts at 7.30 when my alarm goes off. I spend half an hour waking up
and composing myself for the day ahead by staring longingly into my ceiling.
After jumping from my bed it is a race against time as I have 15 precious
minutes to feed, wash and prepare myself before I have to dash to Camden
Town underground station to catch my train. The unpleasant overcrowded
journey from Camden to my office chair in New Cross takes 45 minutes.
Typically I will start my day by writing up any case notes from the
following day. I will check my emails for queries from students that can be
referred or booked in for an appointment. Certain queries can be responded
to without the student having to come in.
Face to face access for students to the Advice Service is split into two.
During the morning I have a drop in session while during the evening I have
an appointment based system. However, the service is often run according to
the student’s needs and my work load.
I am primarily here to support the students on any area that they feel they
need representation against the College. My role is often one of mediator;
here to support the student without damaging important links with the
College.
Role involves
-Appeals, grievances and complaints are varied and can be academic related
or can cover areas such as disputes with the accommodation office.
-The referral service I operate is for students who need advice on
employment, housing, immigration, consumer, family and personal problems. It
is my job to refer them to where they can find help.
-Representation is a key service of the Union and I am available to assist
students during discipline or informal meetings with the College.
- The Hardship Loan is a service the Union offers to students who have no
other financial means; a short interview is conducted to ensure that the
Union lending them funds is their only option.
- The Money Doctors Project in partnership with other departments of the
College aims are to improve financial literacy within the student community.
Home time is normally 5.00pm. After wishing my colleagues an enjoyable
evening, I like to head for a little work out in the University gym (where I
often have to deflect questions from students too timid to come to my office
during the day to ask), lol
l.macfarlane@gold.ac.uk
Comments?